FAQ

1. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States.

2. Do you ship internationally?

No. At this time, DALVIONA COLLECTIVE ships only within the United States.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.

4. How long does shipping take?

Shipping typically takes 5–6 business days after your order has been processed.

5. Can I cancel or change my order?

Yes. You may request order changes or cancellations within 24 hours of placing your order.
Once the order has been processed or shipped, changes are no longer possible.

6. What is your return policy?

We accept returns within 7 days of receiving your order.
Returns and exchanges are processed within 10 days, and refunds are issued within 5–10 business days after approval.

7. How will I receive my refund?

Refunds are issued to the original payment method used during checkout.

8. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order number and photos of the item. We will resolve the issue as quickly as possible.

9. How can I contact customer support?

You can reach us via email at contact@dalviona.store or by phone at (763) 555-0129.