Return & Refund Policy

At DALVIONA COLLECTIVE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund in accordance with the policy below.

1. Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must:

    • Be unused and in original condition

    • Not be damaged, worn, or altered

    • Be returned with original packaging, tags, and accessories (if applicable)

  • A valid proof of purchase or order confirmation is required.

2. Exchange & Return Processing Time

  • Approved returns or exchanges will be processed within 10 days after we receive the returned item.

  • All returned items are subject to inspection before approval.

3. Refunds

  • Once your return is approved, your refund will be issued within 5–10 business days.

  • Refunds will be credited to the original payment method used at checkout.

  • The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The wrong item was shipped

  • Original shipping charges (if any) are non-refundable.

5. Non-Returnable Items

Returns will not be accepted for:

  • Items that have been used or damaged by the customer

  • Items returned outside the allowed return period

  • Items not in their original condition

6. How to Request a Return or Refund

To initiate a return or refund, please contact us with the following information:

  • Order number

  • Reason for return

  • Photos of the product (if applicable)

Contact Information:
DALVIONA COLLECTIVE
📍 Address: Halgan Logistics LLC
1326 45 1/2 Avenue Northeast
Columbia Heights, MN 55421, United States

📞 Phone: (763) 555-0129
📧 Email: contact@dalviona.store